Delivery Information

Auction Shipping Costs

Shipping costs are calculated based on either weight or volumetric weight or a combination of both, whichever is the greater. On each lot you will find a reference displayed, this calculation will apply to each Lot when physically packed. We use DHL for all orders within mainland UK* and outside of the UK. An accurate costing can be viewed at the checkout.

*For Northern Island, Scottish Highlands and Islands additional costs may apply.


All winning auction Lots may be collected from our address only.

Units 1-3 Concorde House
Charnley Road

Items can only be collected with prior arrangments between Mon - Friday, 9am - 4:30pm. Free parking available at the front of our building.


Tel: 01253 620376

General Shipping Information

Delivery times should be taken as a guide only. All countries outside of the UK may incur duty and tax. USA will incur duty and tax and this is payable by the winning bidder/recipient.

DAMAGES - Before signing for the goods all parcels are to be checked carefully. If the seal is broken or if the package is damaged or wet, sign carrier's sheet strictly in accordance with the actual condition. It is not sufficient to sign "unexamined". The written complaint must be made to the carriers and the senders immediately, otherwise, no claim can be entertained. Please view full terms & conditions.

IMPORTANT NOTICE: All deliveries will only be left with persons over the age of 18 in the UK or the legal age for their country and will have to be signed for.

Third-party Courier Service
Arrange your own alternative courier

If an alternative courier is required and you wish to use a third-party courier such as Mail Boxes Etc for delivery of your winning auction Lots. You must provide confirmation to us via email with your chosen courier.

Your chosen courier must provide their own packaging materials and must wrap and pack your winning auction lots. Whisky-Online Auctions will then cease any responsibility and no claim against breakages etc can be made. Any such claim will have to be taken up with your chosen courier.

Please Note although all auction Lots are held by Whisky-Online Auctions, shipping costs are borne by the winning bidder on all Lots won.

Any shipment within the UK - VAT @ 20% will be payable on the buyer's premium and other services. If a third-party courier is chosen by the winning bidder Whisky-Online Auctions require export documents from the third-party courier otherwise VAT @ 20% will be applicable regardless of the shipping destination.